All items are shipped from California, USA.

If items are currently in stock, they ship within 5 days of your order being placed. After being packed and shipped, items usually take 2-5 days to arrive within the USA, and 2-6 weeks internationally. If your order is urgent (like a gift for an event), please let us know in your order notes at checkout and we'll do our best to expedite.

Preorder items ship on a different schedule— please see "How do preorder items work?" below.

If your item is marked as a preorder, it has not been produced yet. After the order period for a preorder item has closed, the item is sent to production.

Preorder items will be delivered after items arrive to us from the manufacturer. Estimated delivery times should be noted on the listing.

Occasionally, production delays do occur: in these cases, we do ask for your patience! We want your merchandise to be high-quality, and sometimes will take longer to achieve a properly-produced item. We will typically send an email when an item may be delayed longer than a month.

If you have any questions about your order status, please don't hesitate to contact us at any time.

If you purchased multiple items, they will all ship together. If you've ordered multiple items together, your order will ship when all of the items are ready.

Please contact us with a photo of the damaged merchandise if applicable, and we'll do our best to resolve the issue.

Please note that we cannot be liable for lost or stolen packages. If this happens however, we encourage you to contact us regardless, and we'll do our best to assist you with a solution.

CANCELLATIONS

• Due to the nature of preorder products, we are unable to accept cancellations after the item has started production.
• For in-stock items, if your order has not shipped yet, please contact us if you'd like to process a cancellation.
  

RETURNS

• If you are not satisfied with your order for some reason, please email us to begin a resolution. You may return the product for a refund of the purchase price.
• Returns must be made within 30 days of purchase.
• The buyer is responsible for the price of shipping the item back to bun & bloom's. Your refund will be processed after we have received the item.
• The item must be in new, unopened, original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• We are happy to do our best to replace or refund damaged merchandise. Please see "Something is wrong with my order" for more information.
  

EXCHANGES

• We typically do not accept exchanges, except in the case of apparel.
• If you've received an apparel item that does not fit, please contact us. In the case that we have another size available, we'll make our best effort to have it exchanged for you as long as we have stock available.
• Exchanges must be requested within 30 days of purchase.
• The buyer is responsible for the price of shipping the item back to bun & bloom's, and for the price of shipping the replacement. Your exchange will be processed after we have received the item.
• The item must be in new, unopened, original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please check on your parcel using the tracking number you received! Postal delays sometimes happen, and in our experience, late deliveries usually arrive within 1-2 weeks. If it still hasn't arrived after that, do contact us to check on your order status.

Please be certain that your package is being sent to a secure location to ensure its safe delivery. We cannot be responsible for items that have been lost by the postal service or stolen upon delivery.

However, we still do our utmost so that you can be happy with your order— so if this happens, we encourage you to get in touch. Although it isn't guaranteed, we may be able to assist you with a replacement or in filing a postal claim.

Please contact us ASAP. If your parcel hasn't been shipped yet, the address can be corrected.

If your parcel has already been packed or shipped, we may be able to redirect your package. Please note that package redirects may have associated fees depending on your country of residence.